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J. Isaac Spradlin 1830 Bonnycastle Ave. Louisville, KY 40205  502.439.5020 ispradlin@gmail.com Experience Store Trainer/Supervisor/Dedicated Sort Specialist and Bookseller, Borders Books (was Hawley-Cooke Booksellers 2001-2003), Louisville, KY — 2001-2008 As Trainer/Supervisor: all staff training, opening and closing cash reconciliation, corporate sales representative. As Sort Specialist: extensive travel to new store locations to train new-hires, supervisory staff, and management before store opening and to meet setup objectives on deadlines. As Bookseller: handling cash, meeting customer objectives, communicating with staff and customers via business professional face-to-face and email/telephone.  Responsible for special ordering, managing stock (receiving, stocking, returns), and information retrieval. Keen awareness of the changing book, music, and movie markets at sales level. Server/Bartender, Cumberland Brews, Louisville, KY — 2000-2003 Exceeded at customer satisfaction, fast-paced task-management, and knowledge of craft-brew techniques and history.  Responsible for opening and closing duties, cash reconciliation, maintaining a clean/organized workplace, training new hires. Shift Supervisor/Store Trainer, Xando Coffee and Bar, Baltimore, MD — 1998-2000 Responsible for employee training, scheduling, reporting sales figures to corporate office, cash reconciliation, employee and supervisory training, community events, scheduling music and art events, interviewing/hiring applicants.  Also responsible for opening and closing duties, food preparation, delegating cleaning and physical maintenance tasks, barista and bartender duties, placing orders with vendors, inventory maintenance.   Traveled to coordinate training with other management teams. Education S.I. Newhouse School for Public Communication, Syracuse University, Syracuse, NY2008-2009 – (in progress) M.A. Arts Journalism (Visual Culture, Books), University of Louisville, Louisville, KY 2003-2006 — B.A. Humanities (20th Century, Culture Studies),  Morris Bein Award for Outstanding Senior (2006), DeMarzo-Farley Award (2004, 2005, 2006), Honors program. Kenyon College, Gambier, OH 1996-1997 — (Undeclared), Co-Editor of Ground Zero (a freshman literary magazine). Bowling Green High School, Bowling Green, KY — Honors and Commonwealth Diplomas 1996.  National Honor Society, National Merit Semifinalist, Academic Team, publication in FAME (school literary magazine).   Skills Experienced group leader and self-starter. Excels in communicating data and ideas with professional business and academic prose. Travel in foreign and domestic cultures for business and art historical experiences. Communicates via email, video-conferencing, and presentations. Considerable experience on both PC and Mac OS X, for word processing, page layout, MS Outlook, spreadsheets, HTML, XHTML, cascading style sheets, web development standards, web-based content management. Classroom and personal experience with both wet-lab photo and digital photo, as well as image editing software. Types above 70 wpm. Implements action plans to support company training and sales objectives. Authored training documents for service and retail environments. Brings creative, energetic, people-oriented attitude to responsibilities and manages staff execution of tasks and customer/client-service. Adapts to evolving needs of any workplace or academic program. References Tom Wolan — Sort and Remodel Manager, Store Planning, Borders Group Inc., Ann Arbor, MI.  (734) 276-1230. Dr. Karen Gray — Undergraduate Advisor and Assistant Professor of Humanities, University of Louisville, Louisville, KY.  (502) 852-4523. Greg Zoeller — General Manager, Starbucks Coffee (former GM, Borders 615), Louisville, KY.  (502) 541-6528.mailto:ispradlin@gmail.comshapeimage_2_link_0
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